Be the partner of choice by delivering unsurpassed value to all customers
Work closely together to consistently deliver laundry peace-of-mind to our customers through leading performance in all our offerings.
Defining premium value in laundry
As the world leader in commercial laundry, we’ve learned a lot about value. Over 100 years of experience has taught us that the most cost-effective approach to laundry requires a premium approach.
Low-cost laundry solutions are necessarily compromised in quality. We create value over the long term with solutions that are engineered to reliably outperform. We achieve that by measuring performance over multiple dimensions, and dedicating resources to improve it.
Long-term value for our customers
Volume/quality of results
The ultimate goal of any laundry is to quickly produce high volumes of clean, hygienic laundry. This requires substantial mechanical forces. Commercial laundry equipment operates at high power, for long intervals. We never compromise on materials quality, build quality and quality control. We never will.
Quality of experience
We never forget that, to our customers, laundry is a chore. Our offering solely aims to make laundry as fast, easy and rewarding as possible. All our solutions, services and operations are designed to bring you laundry peace-of-mind.
Life of the machine
We’ll show you how to get the best value by calculating the real cost of laundry for your application. You’ll discover how reduced resource consumption, and better monitoring, tracking and sensors add up to big savings.
Our systems are designed to lengthen the life of your fabrics. This translates into genuine value in replacement costs and customer satisfaction.
Many homeowners tell us their laundry equipment is their most unreliable domestic appliance. It’s easy to see why. The tremendous forces involved in laundry are hard on machinery. Highly reliable laundry equipment may cost more at first but will deliver superior value over its entire lifetime.
Warranty length and terms
Our warranty terms vary from system-to-system and place-to-place. However, we can confidently say your warranty will almost certainly be the best available. We pioneered long warranty periods in laundry. And we generally cover all parts, without exception.
Availability of spare parts
All mechanical parts wear out eventually. When they do, you want help as quickly as possible. In most markets we can dispatch Alliance Genuine Parts the same day we receive an order. To keep the world’s laundries working, we have over 43,000 active replacement parts.
Availability of skilled, experienced technicians
In any sector it’s only natural to want to work with the leading team. As leaders in the laundry sector we have attracted the best people in the business. They support our authorized partners with the know-how, resources and skills to provide you with the best possible service.
Availability of technical data, manuals and training
All our authorized partners and commercial laundry partners have access to MyAlliance, our online library and resources center. From genuine parts specifications and ordering to training courses and FAQs. MyAlliance is designed to deliver long-term value in laundry.