Alliance Laundry Systems (Alliance), the leading global commercial laundry equipment provider, was recognized at the tenth annual Stevie® Awards for Sales & Customer Service. Alliance’s Customer One® program was honored as a 2016 Stevie Award recipient for its achievements and recent enhancements that improve the customer experience and help their customers’ businesses succeed.
Scott Chiavetta, Alliance’s Vice President of Customer One and Chief Information Officer, commented, “We are thrilled that our Customer One program received its second Stevie Award for Sales and Customer Service. Customer One is more than a program, it is an integral part of the Alliance culture. All of our employees are dedicated to bringing innovative ideas to the market with the goal of helping our customers grow their businesses in the most profitable way possible. Being awarded for the second consecutive year demonstrates our commitment to excellence in customer service and providing comprehensive support services that help our customers with every aspect of their business.”
Alliance was recognized in the “Customer Service Department of the Year – All Other Industries” category, and was one of 17 companies nominated. Alliance submitted an essay outlining key achievements, as well as enhancements that were made to the Customer One program in 2015. The Customer One team services a global network of more than 1,200 equipment distributors, dealers and laundry service providers. The department includes more than 125 global employees and is comprised of information technology, order services, technical service, training and business development.
Major accomplishments in the past year include the growth of the Business Development program, which added 70 percent more staff, streamlined data with the company’s CRM system and created processes to handle large project volume. Since Alliance earned a Stevie Award in 2015, the company has enhanced its online educational platform and developed communication pieces in 11 different languages to increase awareness of its offerings on a global level. Additionally, the Customer One Retail Sales Support team was piloted in late 2014 and made permanent in early 2015, and the lead qualification program continues to lead the industry in response time and quality.
“Since the inception of the program twelve years ago, we have continued to make improvements that allow us to anticipate the needs of our customers, ultimately helping their businesses grow,” added Chiavetta. “Our company is built on the success of our customers and we are committed to delivering the best possible products and services through our Customer One program.”
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards and customer service awards. More than 2,100 nominations from organizations of all sizes and from virtually every industry were evaluated in this year’s competition. Awards were presented on March 4 at a gala banquet in Las Vegas.